THE MOST COMMON QUESTIONS
I have seen a dress I love, how do I order?
Congratulations on finding your perfect dress! Please contact us with the details of the dress you wish for us to order on your behalf. For all details, please refer to our 'How To Order' page.
Why can't I order immediately online?
We do not carry the dresses in stock ourselves - we either purchase in-stock dresses on behalf of the customer from the Designer or submit a special order if it is currently not available.
Can I buy several dresses then return the ones I don't like?
Unfortunately, we currently only allow 1 purchase per customer. This includes future purchases - should a customer order a dress, return it and then attempt to order another dress it will be cancelled by us. We will explain the reasoning below:
I have seen a dress by one of your Designers on Instagram, but cannot find it here. Can you help?
Yes! Most definitely! As the Designers carry thousands of dresses, we typically only advertise the latest collections or best-sellers due to their high in-stock availability. Older styles are more likely available for special orders (5-6 months wait) although there are some with immediate availability.
Can I have the dress customised?
Currently our Designers do not offer custom. It is advisable to speak to a local seamstress if it is a minor change of design as they maybe able to assist.
What does in-stock and special order mean?
'In-Stock' are brand new gowns that the Designers have available for dispatch. The Designers carry many in-stock dresses for their latest collections due to their popularity.
How does payment work?
If you have requested an order, the invoice is payable within 14 days. It is adviseable to use this time to ensure you truly wish to order the dress, as we understand this is an important and expensive purchase.
I ordered a dress and now wish to cancel
That is not a problem at all! Please contact us so that we may move forward with a cancellation and refund. Please note - you will not be eligible to place another order as part of our T&C's.
Can I try before before I buy?
Unfortunately we do not hold samples of the dresses for customers to try. Instead, we offer a refund package should you not wish to keep the dress *Please refer to our Returns Policy for full details.
Where are you based?
We are part of Evolved Bridal based in Devon, UK. We operate 'Pretty Brides' as a separate entity due to the model difference of a traditional bridalwear shop and an online e-commerce platform.
My dress has arrived and it does not fit properly...
Your dress has been ordered according to the size that you ordered - this is not the same as custom fit. Therefore, it is very likely you will require alterations to the dress to fit your shape perfectly (strap lifts, hem-line shortening, letting out/in around the body and sleeve tightening if applicable). If the wrong size has arrived - please contact us for instructions.
I have damaged the dress but still wish to return it. Can I get a refund?
Unfortunately it is unlikely we will accept the return of any products if they have been damaged - we offer customers an online prepping list that may assist in limiting any likely cause of damage, but it is the responsibility of the customer to ensure the product is 100% in the same condition as received. This is part of our T&C's that were agreed to on ordering and no different to most customer returns with the majority of online businesses.
Do you have any real pictures or swatches?
We have several dresses by the Designers we able to show you images of to help get a 'feel' of what their dresses look like.